Job Description

POSITION SUMMARY

The Louisville, KY-based Senior Operations Manager is a key Zoetis Reference Laboratories extended leadership team member. The Senior Operations Manager uses their reference lab management and people management skills to lead our flagship diagnostic lab based in Louisville, KY. They work with the local supervisory team to recruit, onboard, and develop incoming employees. Lead critical initiatives that will enable Operational Excellence, efficiency improvements, and meticulous financial management. Evaluate, interpret, and recommend key laboratory metrics; present and deliver to key stakeholders. Directs operations of both technical & non-technical activities in the lab.

POSITION RESPONSIBILITIES

• Assist in developing and recruiting qualified candidates and staff. In conjunction with the Human Resources and Laboratory Admin Director, coordinate departmental interviews, hires, disciplines, and discharges and participate in the supervisory evaluation.
• Act as a liaison between cross-functional business groups to support task organization from project award to delivery, addressing any identified gaps that may impact scheduled study deliverables.
• Responsible for driving lean projects across facilities that improve operations and business processes.
• Owning developing and deploying existing methodologies while advancing and applying lean principles.
• Lead critical initiatives that will enable Operational Excellence, efficiency improvements, and meticulous financial management.
• Evaluate, interpret, and recommend key laboratory metrics; present and deliver to key stakeholders.
• Minimum of three (3) years of progressively responsible leadership experience in clinical laboratory management, preferably with large areas of responsibility.
• Gives input into developing the budget and maintaining it throughout the year.
• Directs daily technical and non-technical operations.
• Maintains, develops, and monitors budgets, expenses, variances, and strategic planning for the laboratory.
• Develops, supports, and actively seeks activities and establishes an environment that promotes recognition and retention of colleagues.
• Interprets and applies department and organizational policies consistently and fairly in managing a qualified, efficient, and productive workforce.
• Adaptability to performing under stress when confronted with an emergency, critical, unusual, or dangerous situations, or situations in which working speed and sustained attention are make-or-break aspects of the job.
• Adaptability to performing various duties, often changing from one task to another of a different nature without loss of efficiency or composure.
• Learning new techniques, equipment functions, policies, and procedures quickly and effectively as they are revised, devised, and added to the department.
• Must demonstrate effective communication skills with staff, clients, and senior Zoetis leadership. Must be able to communicate information and certain patient problems and concerns.

• Act as a champion for Quality and Patient Safety. Foster a culture of continuous improvement.
• Ensure that all colleagues at the location have access to ZRL-controlled documents relevant to their roles and that approved policies and SOPs are being followed at the location.
• Ensure that colleagues report issues and interact with the Quality Improvement Ticket (QIT) system and Quality Team per ZRL policy and create accountability for prompt resolution of issues.
• Ensure the laboratory location conforms to ZRL Quality Checklists. Complete annual quality self-assessments and resolve findings in a timely manner. Participate in annual Quality Assessments with the ZRL Quality Team.
• Participate in monthly location-specific quality "Local Lab Review" meetings. Attend monthly Quality Council meetings.

• Counsels and disciplines colleagues as needed to achieve productivity goals.

Education: MLT/MLS Preferred/Required

Experience: Must have 3+ years managing a laboratory.

EDUCATION AND EXPERIENCE

Indicate the formal education, certification or license required and/or preferred. Include the minimum number of years of relevant experience required for the position (where legally permissible).

Preferred Education : A.A.S Medical Laboratory Technician, A.A.S. Veterinary Technology, B.S. Medical Technologist/Medical Lab Scientist, or equivalent combination of education and experience. Candidates carrying certification or eligibility for certification are preferred - MLT, MT, CLS, MLS (ASCP/AMT); RVT, CVT, LVT

Successful candidates must be detail-oriented, organized, and dependable.

• 5+ years of laboratory management experience

Full time Regular Colleague

Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.

Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at site, or (2) via email to/from addresses using only the Zoetis domain of "@zoetis.com". In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis. Zoetis

Job Tags

Full time, Local area,

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