Job Description

Job Description

Job Description

We are seeking an experienced Personal Lines Account Manager to join our team. This role will focus on providing excellent customer service and back-end support.

• Download and review insurance forms and policies from carriers.
• Process new applications, policy endorsements, renewals, and cancellations.
• Handle non-payment issues, including reinstatements and cancellations.
• Answer inbound calls and assist clients with their personal lines insurance inquiries.
• Provide information on policy coverage, billing, and payment options.
• Handle customer requests for quotes, certificates, and proof of insurance.

• Maintain accurate and up-to-date records in the agency management system.
• Generate reports and ensure documentation is properly filed and accessible.
• Follow up on pending tasks, endorsements, and claims.
• Build and maintain strong client relationships through proactive communication.
• Assist with account reviews to ensure clients' coverage aligns with their needs.

• Minimum 1-2+ years of experience in personal lines insurance.
• Strong communication skills, both written and verbal.
• Detail-oriented with excellent organizational and time-management abilities.
• 440 or 220 insurance license.

• In-office role in North Tampa / Trinity area.

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