SWBC is seeking a talented individual to provide internal and external support to SWBC employees, contractors, and customers for problem resolution and technical assistance with issues related to computer systems, hardware, and software; effectively respond to calls and inquiries within our ticketing system (ServiceNow); performs first-level diagnosis and troubleshooting; documents incidents with high expectations for first call resolution; and provides detailed documentation for escalation.
Why you'll love this role:
In this role, the Service Desk Analyst is a great entry level IT role; here you will work closely with your team to troubleshoot and resolve SWBC employee’s technical issues. You will also gain experience in customer service, documentation, call center software and the ServiceNow ticketing system. All while learning the various complexities of our software and hardware platforms.
Essential duties include the following:
Serious candidates will possess the minimum qualifications:
SWBC offers*:
*Based upon employee eligibility
Additional Information:
SWBC is a Substance-Free Workplace and requires pre-employment drug testing.
Please note, SWBC does not hire tobacco users as allowed by law.
To learn more about SWBC, visit our website at If interested, please click the appropriate apply button.
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